Is the device leaking water?

• The first thing is to stop leakage with the following steps:
  1. Disconnect the electricity from the desalination device.
  2. The feed stopcock (water source) lock is at the beginning of the pipe that feeds the desalination device with water, and it is locked by reversing the direction of the stopcock (it is not in the direction of the pipe)
  3. The lock of the reservoir stopper (tank) is found above the small reservoir next to the desalination device and is locked by reversing the direction of the stopper as well (not in the direction of the pipe)
• Submit an emergency maintenance request at the following link: https://naqi.sa/complaints/ And within 24 hours, we will serve you.

Do you want to fix the problem yourself (can the problem be simple? )

Make sure where is the leakage of the potential pipe needs compression (compression) or plastic elbow needs tightening, thus you do not need to wait for the technician